Our verdict
Rakuten Super Logistics and Falcon Fulfillment are both prominent players in the e-commerce fulfillment industry, each offering unique strengths, but Rakuten Super Logistics is way better. This is because:
- Rakuten Super Logistics offers faster shipping times through its extensive network of fulfillment centers across the U.S.
- It reduces shipping costs by leveraging strategic partnerships with major carriers.
- The company provides advanced technology tools for real-time order tracking and inventory management.
- It is scalable and suitable for businesses of all sizes.
Falcon is also a close alternative popular for its personalized service and specialization in niches like beauty and cosmetics, offering high levels of customer support and flexibility, which can be particularly beneficial for businesses with specific needs. However, it has a higher minimum monthly order requirement which makes it more relevant to larger businesses with steady high order volumes.
So, carefully consider your business’s size, industry, and specific needs.
Here’s the thing! Choose Rakuten Super Logistics if you have a smaller e-commerce business with 250+ orders per month, need varied product handling including refrigeration and hazmat, prioritize fast shipping with multiple U.S. fulfillment centers, require 100% order accuracy, seek seamless tech integration, need scalability, and value sustainability.
Opt for Falcon Fulfillment if you have a high order volume (4,000+ orders per month), specialize in health, wellness, and beauty, need 2-day shipping to 96.4% of the USA, require custom packaging and kitting, demand 99.9% inventory accuracy, need extensive warehouse space and coast-to-coast operations, and seek advanced tech integration.
Why Choose Rakuten Super Logistics
Who Rakuten Super Logistics Is Best For
Rakuten Super Logistics is perfect for:
- E-commerce Businesses: Ideal for small, medium, and large e-commerce companies that lack in-house fulfillment resources. RSL can handle a wide range of order volumes, from a minimum of 250 orders per month to over 10,000 orders per month with its enterprise plan.
- Businesses with Varied Product Types: Suitable for companies dealing with diverse products, including clothing, cosmetics, electronics, and nutraceuticals. RSL can manage products requiring refrigeration and certain hazmat materials.
- Companies Needing Fast Shipping: With multiple fulfillment centers across the United States, RSL offers fast shipping times and reduced shipping costs, making it a great choice for businesses aiming to provide quick delivery to their customers.
- Businesses Seeking High Order Accuracy: RSL promises 100% order accuracy from any of its facilities, ensuring reliable and precise order fulfillment.
- Firms Looking for Advanced Technology Integration: RSL integrates with several online shopping carts and marketplaces, providing seamless technology solutions for businesses looking to streamline their operations.
- Companies Requiring Scalability: RSL’s scalable network can adapt to the changing demands of e-commerce merchants, making it suitable for businesses expecting growth or seasonal fluctuations.
- Businesses That Focus on Environmental Sustainability: RSL’s local and environmentally friendly approach to logistics can appeal to companies looking to reduce their carbon footprint and support sustainable practices.
Who Rakuten Super Logistics Is Not Right For
Rakuten Super Logistics is not the right for:
- Small e-commerce businesses with low order volumes: Rakuten Super Logistics requires a minimum of 250 orders per month, which may not be suitable for smaller businesses that cannot meet this threshold.
- Businesses needing international fulfillment: Rakuten Super Logistics primarily focuses on the U.S. market and may not be ideal for businesses looking to expand their reach globally.
- Companies requiring specialized handling: Rakuten Super Logistics does not handle medical-grade pharmaceuticals or products requiring refrigeration, which can be a limitation for businesses with such needs.
- Startups and younger businesses: The company’s current user interface may not appeal to smaller startups or younger businesses that prefer more interactive online services.
- Businesses seeking transparent pricing: Rakuten Super Logistics lacks transparent pricing information on its website, which can be a drawback for businesses looking for clear cost structures.
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Why Choose Falcon Fulfillment
Who Falcon Fulfillment Is Best For
Falcon Fulfillment is best for:
- Large E-commerce Businesses: Best for businesses with a high order volume, as Falcon Fulfillment requires a minimum of 4,000 orders per month.
- Health, Wellness, and Beauty Brands: Ideal for companies in these sectors due to Falcon’s specialization in handling products like supplements, cosmetics, and other beauty items.
- Direct-to-Consumer (D2C) Brands: Suitable for D2C brands that need efficient and reliable order fulfillment to maintain customer satisfaction.
- Businesses Needing Fast Shipping: With 2-day shipping available to 96.4% of the USA, Falcon Fulfillment is great for companies that prioritize quick delivery.
- Companies Requiring Customization: Offers personalized services such as custom packaging, kitting, and shipping solutions, making it a good fit for businesses that want to enhance their customer experience.
- Firms Looking for High Inventory Accuracy: Falcon Fulfillment boasts a 99.9% inventory accuracy rate, ensuring reliable stock management.
- Businesses Seeking Scalability: With 1,000,000 cubic feet of warehouse space and operations on both the East and West coasts, Falcon Fulfillment can support growing businesses.
- Companies Needing Advanced Technology Integration: Integrates with various e-commerce platforms and provides automated inventory management, making it suitable for tech-savvy businesses.
Who Falcon Fulfillment Is Not Right For
Falcon Fulfillment is not right for:
- Small e-commerce businesses with low order volumes: Falcon Fulfillment requires a high minimum monthly order volume of 4,000 orders, making it unsuitable for smaller businesses that cannot meet this threshold.
- Businesses seeking global distribution: Falcon Fulfillment lacks a large network of international fulfillment centers, which can be a limitation for companies looking to expand their reach globally.
- Companies needing extensive automation and advanced technology: While Falcon Fulfillment offers robust services, it may not provide the level of automation and advanced technology integration that some businesses require.
- Startups with limited budgets: The high minimum order requirement and associated costs might be prohibitive for startups or businesses with tight budgets.
- Businesses requiring specialized handling: If your products need specialized handling, such as refrigeration or medical-grade standards, Falcon Fulfillment may not be equipped to meet these specific needs.
Rakuten Super Logistics vs. Falcon Fulfillment: Main Differences
Ideal For
Rakuten Super Logistics is ideal for businesses needing a reliable and scalable e-commerce fulfillment solution. With an extensive network of fulfillment centers across the United States, it ensures faster shipping times and reduced costs. Its advanced technology platform offers real-time order tracking, inventory management, and reporting, which can streamline operations and improve efficiency. Additionally, partnerships with major carriers like UPS, FedEx, and USPS help save on shipping costs, making Rakuten Super Logistics a cost-effective choice for growing businesses.
Falcon Fulfillment is ideal for businesses operating in the health, wellness, or beauty sectors that require personalized, flexible e-commerce fulfillment solutions. Its high level of customer support, live order editing, and daily inventory snapshots ensure accuracy and efficiency in fulfillment processes. Falcon Fulfillment’s focus on eco-friendly packaging and scalable warehousing options makes it an excellent choice for businesses looking to stand out in competitive markets while maintaining sustainability.
Plans and Pricing
Rakuten Super Logistics
Rakuten Super Logistics offers a pricing model based on monthly order volume, with a minimum requirement of 250 orders per month. It customizes and provides its pricing through quotes, considering factors like product type and specific client needs. It also has a tiered pricing structure for different product classifications, ranging from small items mailed in envelopes to larger, heavier products requiring special handling. Prepare for additional costs like storage fees, which apply after one month, and charges for specific services like IT integration.
Falcon Fulfillment
Falcon Fulfillment provides customized pricing specifically for your business needs. It charges a $1,500 account setup fee plus a variable deposit. Its pricing includes receiving fees per line item and variable picking and packing fees. Falcon Fulfillment emphasizes detailed, transparent pricing to avoid unforeseen expenses, ensuring that it outlines all cost components like setup, receiving, storage, and pick and pack fees.
Standout Features
Rakuten Super Logistics has a broad network of fulfillment centers across the United States, ensuring faster shipping times and reduced costs. Its advanced technology platform offers real-time order tracking, inventory management, and reporting, streamlining the fulfillment process. Integration with major e-commerce platforms and partnerships with carriers like UPS, FedEx, and USPS enhance its service by reducing shipping costs and improving delivery efficiency. Additionally, its cloud-based system automates order and inventory processes, helping businesses maintain accurate stock levels and avoid stockouts or overstocks.
Falcon Fulfillment offers personalized e-commerce fulfillment solutions tailored to specific business needs, providing high levels of customer support, live order editing, and daily inventory snapshots to ensure accuracy and efficiency in order processing. Specializing in the health, wellness, and beauty sectors, Falcon Fulfillment excels in custom packaging, kitting services, and eco-friendly packaging options. Its 24/7 operations and multiple fulfillment centers on both coasts enable fast, reliable shipping, with 96.4% of orders delivered within two days.
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Rakuten Super Logistics vs. Falcon Fulfillment: Standout Features
Rakuten Super Logistics
Here are the features that make Rakuten Super Logistics stand out:
- Offer an extensive network with multiple fulfillment centers across the United States for faster shipping and reduced costs.
- Utilize advanced technology for real-time order tracking, inventory management, and reporting.
- Collaborate with UPS, FedEx, and USPS to save on shipping costs through carrier partnerships.
- Automate order and inventory processes with a cloud-based system that integrates with major e-commerce platforms.
- Provide inventory alerts to prevent stockouts or overstocks with timely notifications.
- Scale to suit businesses of various sizes, especially those with high order volumes.
Falcon Fulfillment
See some of the features that make Falcon Fulfillment outstanding:
- Delivers personalized service with high levels of customer support and dedicated account managers.
- Specializes in the health, wellness, and beauty sectors.
- Offers eco-friendly and custom-sized packaging options for custom packaging needs.
- Enables live order editing to allow for real-time changes to orders.
- Ensures accuracy and efficiency in order processing with daily inventory snapshots.
- Achieves fast shipping with delivery of 96.4% of orders within two days.
- Operates multiple fulfillment centers on both coasts for efficient distribution.
Pros and Cons of Rakuten Super Logistics
- Pros
- Integrates with several online shopping carts and marketplaces.
- Offers a broad network of fulfillment centers across the United States.
- Provides advanced technology for real-time order tracking, inventory management, and reporting.
- Partners with major carriers like UPS, FedEx, and USPS to save on shipping costs.
- Automates order and inventory processes through a cloud-based system.
- Supports scalability for businesses with high order volumes.
- Cons
- Lacks transparent pricing information on its website.
- Requires a minimum of 250 orders per month, which may not be suitable for small businesses.
- Doesn’t handle medical-grade pharmaceuticals or products requiring specialized handling.
- Charges additional fees for storage after one month.
- May not be ideal for businesses with basic fulfillment needs.
Pros and Cons of Falcon Fulfillment
- Pros
- Provides personalized e-commerce fulfillment solutions tailored to specific business needs.
- Specializes in the health, wellness, and beauty sectors.
- Offers high levels of customer support with dedicated account managers.
- Ensures accuracy with live order editing and daily inventory snapshots.
- Uses eco-friendly and custom-sized packaging options.
- Delivers 96.4% of orders within two days.
- Operates multiple fulfillment centers on both coasts for efficient distribution.
- Cons
- Requires a high minimum monthly order volume of 4,000 orders.
- Lacks a large network of international fulfillment centers.
- May not be suitable for small businesses with low order volumes.
- Depends on ShipStation for some integrations.
- Limits scalability for businesses needing extensive automation and advanced technology.
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Rakuten Super Logistics vs. Falcon Fulfillment: Customer Reviews
Rakuten Super Logistics generally receives positive reviews for its integration capabilities and extensive network. PCMag highlights its advanced technology and scalability, while FinancesOnline praises its cloud-hosted order management system. However, WarehousingandFulfillment.com notes mixed reviews, with some negative feedback on Yelp and Trustpilot. On Trustpilot, Rakuten Super Logistics has a low overall rating of 2.8 stars.
Falcon Fulfillment has good ratings for its features and customer support, with Ecommerce CEO giving it an overall score of 4.4. Employee reviews on Indeed are mixed, with an overall rating of 3.0, highlighting both positive aspects and some management issues. The Chamber of Commerce ratings for Falcon Fulfillment are 3.6 stars in Salt Lake City and 3.0 stars in Shepherdsville.
Rakuten Super Logistics and Falcon Fulfillment Competitors
- FedEx Fulfillment: It utilizes FedEx’s vast logistics network to provide comprehensive e-commerce fulfillment services. This includes two-day ground shipping to most of the U.S., same-day fulfillment cut-off times, and an efficient returns process. With the help of advanced technologies such as automation and robotics, FedEx Fulfillment improves efficiency and accuracy in order processing. Its services encompass inventory management, order tracking, and analytics, making it a reliable and scalable solution for businesses.
- ShipBob: ShipBob is a global omni fulfillment solution catering to businesses of all sizes, offering access to over 40 fulfillment centers across the United States, Canada, Europe, and Australia. ShipBob’s platform provides real-time reporting and analytics, enabling merchants to optimize its fulfillment operations. It seamlessly integrates with major e-commerce platforms and offers comprehensive customer support, making it a versatile and scalable option for e-commerce businesses.
- Red Stag Fulfillment: It specializes in handling heavy, oversized, and high-value products, known for its high accuracy and reliability. It offers specialized handling and security measures to ensure the safe delivery of goods. Its services include same-day fulfillment, real-time inventory tracking, and robust order management systems. Red Stag Fulfillment is ideal for businesses that require meticulous handling and high levels of service accuracy.
- ShipMonk: ShipMonk provides personalized fulfillment services for small to mid-sized businesses. Features include custom packaging, kitting, and real-time inventory management. ShipMonk’s platform integrates with major e-commerce platforms for a seamless fulfillment experience. Its focus on customer service and flexibility makes it a strong option for businesses seeking tailored fulfillment solutions.
- Fulfillment.com: It offers global fulfillment services with multiple international warehouses, making it a strong choice for businesses seeking worldwide distribution. Its platform includes real-time order tracking, inventory management, and integration with major e-commerce platforms. Fulfillment.com emphasizes efficiency and accuracy, ensuring timely and reliable delivery of goods globally, which is ideal for businesses with international fulfillment needs.
Pro Tips
Here are some pro tips to help you make the right choice:
- Assess your order volume. If your business has a high order volume, Rakuten Super Logistics might be more suitable due to its extensive network and scalability. Falcon Fulfillment, with its higher minimum order requirement, is ideal for businesses with steady, high-order volumes.
- Consider your industry. Falcon Fulfillment specializes in the health, wellness, and beauty sectors, offering personalized services and custom packaging. If your business operates in these niches, Falcon Fulfillment’s tailored solutions are a better fit.
- Evaluate your technology needs. Rakuten Super Logistics provides advanced technology for real-time order tracking, inventory management, and reporting. If your business relies heavily on technology for efficiency and scalability, Rakuten’s platform is more beneficial for you.
- Check fulfillment center locations. Rakuten Super Logistics has multiple fulfillment centers across the United States, which can reduce shipping times and costs. This is significant advantage if your customer base has wide distribution.
- Review customer support. Falcon Fulfillment is famous for its high level of customer support and flexibility. If personalized service and direct communication with account managers are important to you, Falcon Fulfillment might be the better choice.
- Analyze cost structure. Both companies offer customized pricing, but Rakuten Super Logistics might have additional fees for storage and specific services. Falcon Fulfillment emphasizes transparent pricing, which can help avoid unforeseen expenses. Make sure to get detailed quotes from both to compare costs accurately.
- Consider special handling needs. If your products require specialized handling, such as refrigeration or medical-grade standards, ensure the chosen provider can accommodate these needs. Rakuten Super Logistics may not handle such specialized products.
Recap
Rakuten Super Logistics is ideal for businesses seeking a broad network of fulfillment centers across the United States, advanced technology for real-time order tracking, and partnerships with major carriers to reduce shipping costs. It’s particularly suited for companies with high order volumes and diverse product types.
On the other hand, Falcon Fulfillment excels in providing personalized service and flexibility, especially for businesses in the health, wellness, and beauty sectors. It offers high levels of customer support, live order editing, and eco-friendly packaging options. If your business values scalability and technological integration, Rakuten Super Logistics is a better choice for you. However, if you prioritize personalized service and operate in a niche market, Falcon Fulfillment is more suitable for you.
